Verein für Kommunikation und Hilfe in Konsumfragen

(kurz Konsumentenhilfe)

Margaretengürtel 100-110/10/R07

1050 Wien

ZVR: 1586577768

Data protection:


Thank you for visiting our website and for your interest in our association
Konsumentenhilfe .

We take the protection of your personal data seriously.

We comply with the legal provisions of the EU General Data Protection Regulation and the
Austrian Data Protection Act in the current version. Below we would like
you comprehensively and transparently about the processing of your personal data
informed by us as the responsible association. For questions or suggestions
please contact us at the address above.
Processing and disclosure of personal data
The term „processing“ includes any handling of personal data, e.g
their collection, arrangement, storage, transmission, modification up to deletion and
final annihilation. When you give us personal data outside of a contract
provide, we process this data according to the corresponding purpose of the
concrete data collection or data communication. In this case, we usually collect beforehand
your consent. Passing it on to other companies/associations/institutions
will then only take place to the extent covered by your consent. In individual cases
we can also be required by law or based on our overriding interests
be entitled to process your personal data. In this case we do this
Be transparent to you as much as possible. Should you sign a contract with us
completed, we will use the data you provide to the extent that this is the case
is necessary for the fulfillment of the contract. It will only be passed on to third parties if the
Performance of contract so requires In both cases (inside and outside of a contract)
If your data is processed for purposes other than the original purpose,
if these other purposes are compatible with the original purpose.
Deletion of personal data processed by us
Your personal data will be deleted by us as soon as there is no longer any reason for it
further processing or storage is available. To ensure this, we run a
Deletion of all old data. Subject to a statutory retention obligation
a deletion in the event that the purpose of the data processing no longer exists, none
contractual basis or there is no longer a legitimate interest. Also can
You of course request the deletion of your data at any other time (see
below under „Rights of data subjects“). When we are required by law to keep your data
are obliged (e.g. due to tax regulations), the deletion takes place
after this statutory retention period has expired.
Rights of data subjects / Your rights to the protection of your personal data
With regard to your personal data processed by us, you have a number of options
from rights to. You can exercise all of these rights free of charge and informally (by e-mail, by telephone
or by post), if necessary after proof of your identity, at the below
apply to the given address. Your rights in detail:
• Right to information: You can informally request information about us at any time
request processed data. In this case, we will inform you in writing which one
data we have stored about you, for which purposes we use them
which categories of recipients we pass on and for how long
intend to keep them. We will respond to your request for information
immediately, but no later than within one month.
• Right to erasure: You have the right to have your data erased informally at any time
to request data processed by us. We will comply with this request if
Your data is no longer necessary for the purpose of the survey, you may have one
revoke existing consent, in the case of unlawful data processing or
if the deletion is necessary to fulfill a legal obligation.
• Right to rectification: Should we mistakenly provide inaccurate or incomplete data
process about you, we will of course correct them. One is enough for this
informal application addressed to us.
• Right to restriction of processing: Although the deletion of your data
is not possible or you do not want this, but you are one of the
If you do not agree to use that goes beyond storage of the data, we have the
Obligation to further process your personal data upon your request
restrict data.
• Right to data portability: We provide you with information about us about you
stored data that we have on the basis of a contract or on the basis of your
have received your consent, upon your informal request, free of charge in one
common file format available. You can use this data for your own
purposes and pass them on to future contractual partners. We
take over – if you wish and it is technically feasible – also directly
the transfer of your data to an addressee named by you. In
In this case we will inform you

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